Tagautomation

What’s The Future Of AI And Contact Center?

The contact center is undergoing a major transformation through technology. Traditionally, the contact center is a central office function that focuses on operational performance and cost reduction. Today’s modern artificial intelligence contact center have a broader and more strategic role; that is, providing customers with a superior experience, retaining them and increasing their income. Two fundamental changes have contributed to this shift. First of all, it is about cloud changes. This disruption in the local contact center market and existing […]

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